At Keystone Fitness Equipment Inc., our shipping policy is designed to provide transparency and convenience for our customers across North America.
Pallet Shipments and Package Deliveries: We offer pallet shipments for larger items, delivered through curbside delivery by appointment, while smaller items are delivered to your door by trusted carriers like UPS, Canpar, ICS, and Purolator.
Tracking Information: Upon shipment, we’ll promptly email you the tracking details, ensuring you can monitor your order’s progress.
Delivery Transit Times: Delivery transit vary across Canada and typically range from 1 to 10 business days based on your location and chosen shipping method. We’re committed to expediting deliveries while ensuring the safety of your items.
Free Shipping Policy: Items marked with free shipping have a portion of the cost allocated towards shipping. This allocation generally covers most major cities in Canada. Due to the vast size of Canada, free shipping may not apply to every location. If shipping costs exceed the allocated amount, you’ll receive an email outlining the cost difference. At that point, you can either pay the additional fee or request cancellation of the order.
Note on Promotions and Installation: Please be aware that our promotions do not cover installation costs, which are available at an additional charge. For installation quotes or inquiries, kindly email us at [email protected].
Shipping Outside of Canada: Additionally, we may ship outside of Canada when it is a certain product. We only accept wire transfers or certified cheques as a form of payment for international orders.
We prioritize your satisfaction at Keystone Fitness Equipment Inc. Should you have any questions about shipping or require assistance with your order, our customer service team is here to help.
